Here is some information and a few links that I think you might find useful. Some may actually help you fix a problem without paying someone to fix it for you.

WARNING! Because technology evolves and links to other sites may change, nothing here should be considered a solution guaranteed by Kulshan Computer Services. This page is designed to be helpful, but I cannot assume responsibility for problems caused by installing software or following the suggestions from any of these links.

With the above warning in mind, I have found the following downloads to be great. I use many of these tools myself and they are great and FREE!


First and foremost, I recommend installing AdblockPlus on each browser that you use (Firefox, Chrome, Internet Explorer, Safari, etc.) and for each account that you use. By eliminating advertising on the sites you visit, you are less vulnerable to potential malware and are more efficient with your time. Settings can be changed by clicking the red “ABP” stop sign. Each browser functions slightly differently. Call me if you have questions. I recommend turning off “Allow some non-intrusive advertising” by unchecking the checkbox because it really helps keep your searches much cleaner. I also strongly recommend adding subscriptions. Once you have installed AdblockPlus, go to and install the following:

•         Peter Lowe’s list

•         Fanboy’s Annoyances and

•         Malware Domains

(You may install any of the others as well, but these are a good solid foundation.

 After you’ve got AdblockPlus installed, then you can download all the software below. It can be safely downloaded from Just be careful to check what you are downloading to make sure that it’s what I’m recommending:

• Antivirus: AVG from Grisoft, AntiVir from Avira, Avast!, or Microsoft Security Essentials.
• Anti-spyware/Anti-adware: Malwarebytes Antimalware and AdAware also AdwCleaner (by Malwarebytes)
• Firewall: ZoneAlarm
• Registry cleaner: CCleaner (also does a lot of other cleaning)


Here are some terms that aren’t always well understood.

Computer – alternatively called “the box”, “the hard drive”, or “the thing that has everything plugged into it”. Inside the case or cover are all the components that make the computer do it’s thing. There is a motherboard, CPU, hard drive, and probably a DVD/CD drive as well as video and sound hardware. Desktop computers include a relatively large case to which a keyboard, mouse and monitor are attached.  Laptops have these components integrated.

Driver – Software that instructs the computer hardware how to connect with and interact with specific hardware to make it work. For example, you need a driver for a printer or sound card to work properly.
Hard drive – The relatively small device where your data is actually stored. The computer itself can be completely dead, but your data may be happily waiting for you inside in your hard drive.
Hardware – A physical part of your computer or the computer itself. Also refers to periferals like printers, routers, monitors.
Software – Instructions for the computer often called “programs”, “applications” or “code” that tell the computer what to do. The operating system (Linux, Windows, Mac OS X) are complex software. Viruses are an unwanted kind of software.

Note: If you find any of these links to have died, or if you find any of the information to be faulty, confusing, or malicious, please let me know. Thanks!

John Hatten,
Kulshan Computer Services